SNS 24 Line launches new teleconsultation service
The teleconsultation service is intended for users who meet the clinical conditions for remote medical care, after screening carried out by the service, the Ministry of Health’s Shared Services (SPMS) announced today.
The new SNS 24 referral service (808 24 24 24) launched on Tuesday and will be in a pilot phase for three months, with the aim of “reinforcing access to health care and optimizing resources of the National Health Service (SNS)”, said the SPMS in a statement.
“After screening and clinical assessment carried out by the healthcare professional from Linha SNS 24, the user may be referred to Teleconsulta Linha SNS 24. It is the healthcare professional who makes this referral. It does not include monitoring of chronic diseases, medication renewal or assessment of test results”, he stresses.
According to the SPMS, the video call teleconsultation is carried out through an online transmission platform (streaming), which can be accessed via the SNS 24 Portal, using the link that the user received via SMS, or via the SNS 24 App, if the mobile application is installed.
“This new referral service is carried out via video call by doctors specializing in general and family medicine, with access to integrated information systems, allowing them to make a medical diagnosis and, if necessary, prescribe therapy, as well as establish a health care plan for the user”, it says.
To carry out the teleconsultation, the user needs access to a mobile phone and a device with a camera, microphone and internet connection, and must also ensure that they are in a quiet environment, without external interference, to preserve the privacy of the consultation.
During the consultation, it is ensured that the doctor may determine the need for face-to-face care, if the symptoms or severity of the patient’s condition require it.
“Without any costs to the user, the Teleconsultation Linha SNS 24 will make it possible, in certain clinical situations, to avoid trips to face-to-face health services, maintaining the convenience, efficiency and safety of a medical consultation. It also allows the optimization of hospital and health center resources”, highlights the SPMS.
The SNS 24 Line Teleconsultation is integrated into the SNS and all consultations will be available in the user’s health record history, with the clinical report being shared with the user at the end of the consultation.